Complaints procedure
How to raise a complaint
Email complaints@evitaenergy.co.uk or call 03330 386 649. Please include your business name, site address and a description of what has gone wrong, with any relevant dates.
What happens next
We acknowledge every complaint within two working days and tell you who is handling it. We aim to provide a full response within ten working days, and where an investigation takes longer we will keep you updated at least every ten working days.
If you are not satisfied
Ask for the complaint to be escalated to a director, who will review the file independently of the original handler and respond within a further ten working days.
Independent escalation
Where your complaint concerns a microbusiness energy supply contract and remains unresolved after eight weeks, you may be able to refer it to the Energy Ombudsman. We will tell you when that right applies and how to use it.
eVita Energy Group Ltd, company number 15852126, registered in England and Wales.